Privacy Policy

Privacy Policy & SMS Terms & Conditions

A. Privacy Policy

Aspire Total Care is committed to protecting the privacy and security of our patients, families, and website visitors. Our Privacy Policy is accessible from all pages of our website in a visible location and clearly outlines how we collect, use, and safeguard personal information.

Information We Collect

We may collect personal information including, but not limited to:

• Name
• Phone number
• Email address
• Mailing address
• Medical or healthcare-related information (as permitted by law)
• Appointment details
• Insurance and billing information

How We Use Information

We use collected information to:

• Schedule and confirm appointments
• Provide medical, home care, infusion, wound care, pharmaceutical, and hospice services
• Communicate regarding treatment, follow-ups, and care plans
• Process billing and insurance claims
• Improve our services and patient experience
• Comply with legal and regulatory requirements

Information Sharing

Aspire Total Care does not sell or rent personal information. We may share information only as necessary to:

• Provide healthcare services
• Coordinate with authorized medical professionals
• Process insurance and billing
• Comply with state and federal regulations

Mobile Opt-In, SMS Consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.

B. SMS Terms & Conditions

By opting in to receive SMS communications from Aspire Total Care, you agree to the following terms:

1. SMS Consent Communication

Phone numbers obtained as part of the SMS consent process will not be shared with third parties or affiliates for marketing purposes.

2. Types of SMS Communications

If you have consented to receive text messages from Aspire Total Care, you may receive messages related to:

• Appointment reminders
• Follow-up care instructions
• Billing inquiries
• Prescription or medication updates
• Care coordination notifications

Example:
“Hello, this is a reminder of your upcoming appointment with Aspire Total Care on [Date] at [Time]. Reply STOP to opt out of SMS messaging at any time.”

3. Message Frequency

Message frequency may vary depending on your care needs and communication preferences.

Example:
“Message frequency may vary. You may receive up to 2–4 SMS messages per week regarding appointments, billing, or care updates.”

4. Potential Fees for SMS Messaging

Standard message and data rates may apply based on your mobile carrier’s pricing plan. Charges may vary depending on domestic or international messaging rates.

5. Opt-In Method

You may opt in to receive SMS messages from Aspire Total Care in the following ways:

• Verbally during a phone conversation
• By submitting an online form on our website
• By completing a patient intake or consent form
  

6. Opt-Out Method

You may opt out of SMS communications at any time by replying “STOP” to any message you receive.

You may also contact our office directly to request removal from our messaging list.

7. Help

If you experience any issues, reply “HELP” to any SMS message for assistance.

You may also contact us directly through our website or by phone for support.

Additional Option:
If you do not wish to receive SMS messages, simply do not check the SMS consent box on our forms.

8. Standard Messaging Disclosures

• Message and data rates may apply.
• You can opt out at any time by texting “STOP.”
• For assistance, text “HELP” or visit our Privacy Policy and Terms & Conditions pages.
• Message frequency may vary.

C. Data Sharing & Security

• We do not sell or rent your personal information to third parties.
• Your data may be shared with authorized healthcare professionals, service providers, or legal authorities if required.
• We implement strict security measures to protect your information from unauthorized access, loss, or misuse.

D. Cookies & Tracking Technologies

Our website may use cookies and tracking tools to enhance user experience. You can control cookie preferences through your browser settings.

E. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy policies or content.

F. Your Rights & Choices

You have the right to:
– Access, update, or delete your personal information by contacting us.
– Opt-out of marketing communications at any time.
– Request details on how your data is being used.

G. Updates to This Policy

We may update this Privacy Policy as needed. Any changes will be posted on this page with an updated Effective Date.

H. Contact Us

For any privacy concerns or requests, please contact us at:
📧 vivian_bonner@yahoo.com

📞3464953351